Managing Complaints with Confidence

Managing complaints with confidence. This programme is aimed at leadership teams, governors or staff involved in the management of complaints to provide them with a complete guide to manage their parental complaints.

There are 2 sessions which include best practice pointers and real-life case studies to test skills and understanding. The associated handout booklets provide additional guidance and model documentation for you to adopt and use in your individual settings. There is an opportunity at the end of each session to address any specific questions you may have (in the group or confidentially).

Maximum number of delegates = 20.


 

Event Date 15-09-2021 9:30 am
Individual Price 2 workshop sessions £85 each per delegate per session = £170
School Partnership Programme (SPP)

This is one of two leadership programmes on offer to all schools in support of the School Improvement journey regardless of your Ofsted rating.

Event Date Multiple Date Event
Individual Price For TSSW members £1,800 - £2,250. Other schools £2,000 - £2,500.
National Professional Qualification in Senior Leadership (NPQSL)

A personalised, inspirational programme for senior leaders with cross-school responsibilities including experienced middle leaders, deputy heads, SENCOs, subject leaders working across MATs and SLEs. We welcome applicants from across Devon and the South West. Starts in October 2020.

The range and quality of our training including face to face, online learning and individual coaching is highly rated: “DTSP holds a very strong quality rating with a 100% pass rate. Support for participants exceeds expectations, demonstrating exceptional performance, 100% of participants would recommend this programme” Tribal QA report 2020

The NPQSL programme is designed to develop the leadership potential of Senior Leaders leading a team across their school. They will be supported to further develop key leadership behaviours: Vision, Collaboration, Personal Drive, Resilience, Interpersonal and Intra-personal Awareness, Integrity and Respect.

They will achieve this through an improvement project that they will work with a team across the school to reduce variation in pupil progress and attainment and improve the efficiency and effectiveness of teaching. The programme will last 4 terms by which time they will have submitted for assessment a 5,000 word assignment which covers the initiation, implementation and evaluation of the project.

Key Features:

  • Led by an experienced Headteacher and the Director of DTSP who understand whole school improvement processes and the key part distributed leadership plays within its success.
  • A personalised programme that endeavours to support Senior Leaders develop their own leadership style and apply their learning within their own context.
  • Inspirational trainers who have developed the key skills of Senior Leaders within their own schools and beyond
  • Excellent face to face leadership training days aligned to a core theme of transformational change
  • School visits: Membership of an Action Learning Set to compare and analyse change in different schools.
  • Two coaching sessions provided within the SL’s school to explore their personal leadership development
  • High quality online research and reading across four modules to challenge thinking and support your project

Application deadline Monday 28th September 2020

For further details, including course outline and facilitators, please visit our website at: http://www.dpscitt.ac.uk/418/npqsl

Event Date Multiple Date Event
Individual Price Free
Primary NQT Induction Programme - Training and Development Programme

Support programme for Primary NQTs run over 7 sessions. For more information click the 'Register Button' below.

This programme is delivered through South Somerset Partnership Teaching School.

Event Date Multiple Date Event
Individual Price Free
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In-Finity Literacy Ltd
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