J T Resolutions Ltd was set up by Julie Taylor in 2019. Julie works with academies, schools, MATs and Local Authorities providing independent complaints management services across England. The service includes model policies and documentation which incorporate current government guidance as well as advice and support on individual cases either through an annual subscription or on an ad hoc basis. Julie provides a range of training options on all aspects of complaints management for a variety of audiences.
If you have an enquiry regarding an event please contact JT Resolutions.
Managing complaints with confidence. This programme is aimed at leadership teams, governors or staff involved in the management of complaints to provide them with a complete guide to manage their parental complaints.
There are 2 sessions which include best practice pointers and real-life case studies to test skills and understanding. The associated handout booklets provide additional guidance and model documentation for you to adopt and use in your individual settings. There is an opportunity at the end of each session to address any specific questions you may have (in the group or confidentially).
|Event Date||Multiple Date Event|
|Individual Price||2 workshop sessions £85 each pp|