Managing complaints with confidence. This programme is aimed at leadership teams, governors or staff involved in the management of complaints to provide them with a complete guide to manage their parental complaints.

There are 2 sessions which include best practice pointers and real-life case studies to test skills and understanding. The associated handout booklets provide additional guidance and model documentation for you to adopt and use in your individual settings. There is an opportunity at the end of each session to address any specific questions you may have (in the group or confidentially).

Maximum number of delegates = 20.