Governance - Complaints Prevention and Managing

Governance - Complaints Prevention and Managing

A course for all governors and trustees that looks at strategies to prevent complaints being made against a school, how to handle them when they are received and how to manage challenging complaint situations.

Training Objectives:

  • Engagement with parents and complainants to prevent difficult or challenging situations
  • Handling complaints successfully
  • Best practice and the school complaints system
  • Managing challenging situations successfully, identifying types of complaint and complainant
  • Developing strategies to prevent complaints

Event Properties

Event Date 22-03-2022 10:00 am
Individual Price Dates available in November and March
Please contact the event provider if you have a question.
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