Introduction to Complaints Management

This workshop is aimed at leadership teams, bursars, office admin and governors wanting a general overview of the complaints policy and procedure.

At the end of the workshop delegates are

• aware of the complaints policy and procedures and their legal requirements
• the role of the DfE and ESFA in the complaints process
• aware of their own roles within them
• confident in the operation of the complaints policy
• able to understand and contribute to a positive feedback culture