Effective Complaints Management including the management of unreasonable complainants

This workshop is aimed at leadership teams and governors wanting an indepth overview of the complaints policy and procedure. It provides guidance and advice on managing complex cases including unreasonable and persistent complainants.

At the end of the workshop delegates are

• aware of the complaints policy and procedures and their roles within them
• aware the role of the DfE and ESFA in the complaints process
• confident in the management of their parental complaints including unreasonable complainant behaviour
• aware of related policies and the relationship between them
• able to understand and contribute to a positive feedback culture