Handling Difficult Customers

This workshop is aimed at leadership teams, teaching staff, bursars, office admin and governors wanting guidance and support on managing challenging behaviours.

At the end of the workshop delegates are

• aware of the complaints policy and procedures and other related policies/procedures
• understand their own roles and responsibilities in managing complaints
• confident in the management of difficult customers and possible actions to address cases
• aware of resilience and well-being
• able to reflect on best practice pointers